Cleaner's Name: *

First Name

Last Name

Date of Evaluation *

MM

DD

YYYY

1. Time Management and Punctuality *

Arrived on time for the scheduled service

Completed all assigned tasks within the allocated time

Managed time efficiently to ensure thorough cleaning

2. Respect and Cordiality *

Demonstrated respect and cordiality towards team members

Maintained a professional and polite demeanor with clients

Effectively organized and distributed tasks among team members

3. Communication Skills *

Asked insightful questions to clarify tasks when necessary

Greeted clients appropriately upon arrival

Provided a proper farewell to clients after completing the service

4. Use of Operational Tools and Memos *

Consistently used systems for reading cleaning notes and pre-service memos

Reviewed and followed manuals and educational materials provided by the cooperative

Demonstrated familiarity and compliance with digital reporting and evidence submission (e.g. service photos)

5. Adherence to Protocols and Systems *

Followed the cleaning checklist accurately for each service

Used systems effectively to prevent errors during cleaning

Sent photos of completed services as evidence according to protocol

6. Service Completion and Space Protection *

Finished cleaning services in a timely manner

Ensured the space was protected by closing and securing doors properly

Conducted a final double-check to ensure all tasks were completed to standard

Overall Performance Rating *

Excellent

Good

Satisfactory

Needs Improvement

Unsatisfactory